HEAD OFFICE

We are looking for a vibrant individual with a positive attitude to join our sales team. The ideal candidate should be solution-driven, with a desire to succeed, and a passion for customer service!

DUTIES & RESPONSIBILITIES (include, but are not limited to)
● Promptly responding to customer queries via email, live chat, phone, and other media channels.
● Immediately escalating serious complaints or issues that you are not equipped to deal with.
● Liaising with colleagues and fellow departments to find the best solutions to a customer's issues.
● Identifying common problems and escalating them to management, along with solutions.
● Maintaining a polite, helpful, and professional manner at all times.
● Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
● Familiarizing yourself with new products and services as they are introduced.
● Providing training to new customer service agents.
● Respect client confidentiality at all times.
● Determine customer needs and offer service, solutions, and support
● Close sales and lead customers through the necessary processes.
● Assist customers by answering queries in real-time.
● Assist with courier facilitation.
● Assist with refunds and repairs department liaising to solve issues

REQUIREMENTS
● Critical thinking
● High level of work ethic
● Good problem-solving skills
● Strong people skills
● Excellent communication skills
● Attention to detail
● High efficiency & effectiveness
● Passion for customer service / helping people
● Experience working on CRM
● Computer savvy 
● Affinity to technology & improvement/growth
● Matric Qualification
● Knowledge of/experience in cycling will help

DETAILS:
Remuneration: R8000 - R12000 per month negotiable cost-to-company 
Benefits: Medical and Provident fund contribution
Location: Cape Town, Woodstock, Cape Town
Remote work: Some remote work allowed
Education level: Matric
Job level: Junior/Mid
Type: Permanent
Reference: ##CVA - CSS05/22
Company: Ciovita (Pty) Ltd

To apply for this position, send your CV to vacancy@ciovita.com
Use ref: ##CVA - CSS05/22 as email subject

We are looking for a mid-level graphic designer to join our design studio team. The position requires creating designs for custom cycling apparel, handing over jobs, doing print tests, and also doing checks throughout the process to ensure the end product matches your designs.

DUTIES & RESPONSIBILITIES (include, but are not limited to)
● Create cycling apparel designs for customers according to their briefs.
● Make the required changes until a design is approved.
● Manage your workflow to ensure all deadlines are met.
● Do print tests to ensure the colors match the approved artworks.
● Redraw logos where required.
● Prepare artwork for print according to printer specifications.

REQUIREMENTS
● Advanced skillset in Photoshop and Adobe Illustrator.
● A methodical and precise approach to work and an ability to work around tight deadlines.
● An extremely good eye and attention to detail.
● Good time management.
● Good organisational skills.
● Ability to follow exact design instructions according to a brief.
● You will need to be creative and come up with relevant designs in the event where a customer needs assistance or doesn’t have a design in mind.
● Be a good team player and fit in with the rest of the team.

QUALIFICATIONS
● Tertiary qualification in graphic design.
● Minimum of three years experience in a graphic design /DTP position.
● An interest in cycling and the cycling market will be advantageous.

DETAILS
Remuneration: Market Related
Office hours: Monday to Friday: 8am - 5pm
Overtime will be required during busy times.
Benefits: Medical Contribution
Location: Cape Town, Woodstock
Remote work: Some remote work allowed.
Job level: Mid
Type: Permanent

To apply for this position, send your CV to vacancy@ciovita.com
Use #MIDDESIGNER as email subject

We need a young, vibrant, and well-presented individual to assist the store manager in maximizing customer satisfaction. The suitable individual will need to deal directly with walk-in customers and manage transactions accurately and efficiently. The chosen candidate will be a competitive Sales Assistant, who will assist customers to identify and purchase products they desire.


DUTIES & RESPONSIBILITIES (include, but are not limited to)
● Ensure high levels of customer satisfaction through excellent sales service
● Maintain outstanding store condition and visual merchandising standards
● Maintain a fully stocked store
Ascertain customers’ needs and wants
● Recommend and display items that match customer needs
● Welcome and greet customers
● Manage point-of-sale processes
● Be actively involved in the receiving of new stock
● Keep up to date with product information
● Accurately describe product features and benefits
● Manage transactions with customers using cash registers
● Scan goods and ensure pricing is accurate
● Collect payments whether in cash or credit
● Issue receipts, refunds, or changes.

MAIN DELIVERABLES
● Selling of products in store
● Restocking of products in store
● Merchandising
● High standard of Customer service

REQUIREMENTS
● Experience in retail sales
● Basic understanding of sales principles and customer service practices
● Good communication skills
● Customer service focused
● Friendly, helpful, confident, and engaging
● Basic administration skills
● Basic computer skills
● Matric certificate
● Familiarities with electronic equipment, like a cash register and POS system.
● Good with numbers

REMUNERATION
Market-related. Negotiable depending on experience.

To apply for this position, send your CV to vacancy@ciovita.com
Use ref Store Assistant as email subject