We are looking for a vibrant and enthusiastic individual to join our sales team. The ideal candidate should have excellent time management, work under pressure, be driven and self-motivated with a desire to succeed.

RESPONSIBILITIES
● Loading of customer orders and overseeing these throughout the production process - start to end
● Managing and filtering orders on our database to ensure all information loaded is accurate, and that deadlines are being met
● Continuous customer liaison via telephone and email, updating them on their order status
● Maintain good client relationships
● Deliver on targeted sales strategies
● Close sales and lead customers through the ordering process
● Work closely with design and production planning teams
● Create and maintain a database of prospective clients
● Upselling of new products
● Assisting at and being involved with events that the company is affiliated with
● Employee training and upskilling

REQUIREMENTS
● High school degree or equivalent; bachelor’s degree a plus
● Sales experience preferred but not compulsory
● Two+ years administrative experience proficient with Microsoft Office Suite
● Excellent communication - internal and external
● Excellent customer service
● Good problem-solving abilities

Remuneration: R10000 - R15000 per month negotiable basic salary
Benefits: Medical Contribution
Location: Cape Town, Woodstock
Remote work: Some remote work allowed
Education level: Matric
Job level: Mid
Type: Permanent
Reference: #CVASALESAGENT01/22
Company: Ciovita

Applicants to please email your CV and cover letter to vacancy@ciovita.com with the subject #CVASALESAGENT01/22

CIOVITA is seeking a highly motivated and creative Digital Content and Social Media Manager to join our team. The ideal candidate will have a passion for cycling, a strong understanding of digital marketing, and the ability to create engaging content that resonates with our target audience. This role will be responsible for developing and executing our digital content and social media strategies to increase brand awareness, and engagement, and drive online sales.

RESPONSIBILITIES
● Create and curate high-quality, engaging content for various digital platforms including social media, websites, blogs, email campaigns, and more.
● Develop and implement a comprehensive social media strategy that aligns with the brand's voice and objectives across platforms such as Facebook, Instagram, and LinkedIn.
● Manage and schedule social media posts, responding to comments and messages in a timely manner.
● Develop and manage all paid media campaigns on Google and the Meta Suite.
● Manage content on the CIOVITA websites.
● Collaborate with the design team to create visually appealing graphics, videos, and other multimedia content.
● Monitor social media trends, track KPIs, and analyze performance metrics to optimize content strategy and drive continuous improvement.
● Plan and execute social media campaigns and contests to increase follower growth, engagement, and conversions.
● Stay updated on industry trends and competitor activities to identify new opportunities for content and engagement.
● Collaborate with ambassadors, and partners to expand reach and brand visibility.
● Develop and maintain a content calendar that aligns with marketing and product release schedules.
● Prepare monthly business reports on the digital performance of all platforms and campaigns.
● Stay informed about the latest SEO principles and apply them to content creation to improve organic search visibility.
● Contribute to the development of marketing materials and strategies that maintain consistent brand messaging.

Key Performance Indicators
● Increase in social media followers and engagement rates.
● Growth in website traffic originating from social media platforms.
● Conversion rates for social media-driven traffic.
● Number of successful social media campaigns and their impact on brand metrics.
● Quality and consistency of digital content produced.
● Improvement in organic search ranking for relevant keywords.
● Customer feedback and sentiment analysis related to digital content.

REQUIREMENTS
● Bachelor's degree in Marketing, Communications, or a related field.
● Proven work experience as a Digital Content or Social Media Manager, preferably in the sports apparel industry.
● Strong understanding of social media platforms, trends, and best practices.
● Excellent written and verbal communication skills.
● Proficiency in graphic design tools and video editing software is a plus such as the Adobe suite and Canva
● Analytical mindset with the ability to interpret data and extract actionable insights.
● Familiarity with SEO principles and content optimization.
● Creativity and ability to generate new and innovative ideas.
● Strong organizational and time-management skills.
● Passion for cycling and the outdoors

Remuneration: R25000 - R30000 per month negotiable cost-to-company
Benefits: Medical and Provident Fund Contribution
Location: Cape Town, Woodstock
Remote work: Some remote work allowed
Education level: Degree
Job level: Mid
Reference: #CVADIGITAL08/23
Company: Ciovita

Applicants to please email your CV and cover letter to vacancy@ciovita.com with the subject #CVADIGITAL08/23

CIOVITA is seeking an enthusiastic and innovative Brand Strategist/Manager with a passion for cycling to join our team. The ideal candidate will play a pivotal role in shaping our brand's communication strategies, focusing on targeted messaging to specific markets and driving successful product launches. This role offers an exciting opportunity for someone who is creative, detail-oriented, and eager to contribute to the growth of a dynamic cycling apparel brand.

RESPONSIBILITIES
● Collaborate with the marketing and design teams to develop comprehensive brand strategies that resonate with target markets and align with CIOVITA's brand identity.
● Conduct market research and analysis to identify trends, consumer preferences, and competitor activities in the cycling and active lifestyle industry.
● Create and implement targeted communication plans for different customer segments, tailoring messaging and content to their preferences and needs.
● Manage the planning and execution of product launches, ensuring that messaging is consistent, compelling, and aligned with the brand's objectives.
● Develop creative briefs to guide the design and content creation process, ensuring that all materials align with the brand's messaging and positioning.
● Develop and manage production shoots align for new campaigns and products
● Collaborate with cross-functional teams to ensure that brand strategies are integrated into all marketing initiatives, including social media, advertising, events, and partnerships.
● Monitor and analyze brand performance metrics, gather customer feedback, and provide insights to optimize communication strategies.
● Development of monthly business reports
● Stay updated on industry trends, cultural shifts, and emerging technologies to propose innovative ideas for brand enhancement and engagement.
● Assist in the development of marketing materials, presentations, and reports for internal and external stakeholders.

Key Performance Indicators
● Effectiveness of targeted communication strategies in engaging and resonating with specific market segments.
● Successful execution and impact of product launches, measured by sales, customer engagement, and brand visibility.
● Consistency and alignment of brand messaging across various channels and touchpoints.
● Monitoring and Management the customer LTV within the different target markets.
● Contribution to increased customer loyalty and retention rates.
● Quality and creativity of brand-related materials and content.
● Timely and accurate reporting on brand performance metrics and insights.

REQUIREMENTS
● Bachelor's degree in Marketing, Communications, Business, or a related field.
● Previous experience in brand strategy, marketing, or communications roles
● Strong passion for cycling and an understanding of the cycling community and culture.
● Excellent written and verbal communication skills.
● Creative and innovative mindset with the ability to think outside the box.
● Analytical skills to interpret market data, customer insights, and performance metrics.
● Strong organizational skills and attention to detail.
● Ability to collaborate effectively in cross-functional teams.

Remuneration: R25000 - R30000 per month negotiable cost-to-company
Benefits: Medical and Provident fund contribution
Location: Cape Town, Woodstock
Remote work: Some remote work allowed
Education level: Degree
Job level: Mid
Type: Permanent
Reference: #CVABRANDMAN08/23
Company: Ciovita

Applicants to please email your CV and cover letter to vacancy@ciovita.com with
the subject #CVABRANDMAN08/23

We are looking for a highly skilled and motivated Customer Service Agent with expertise in system design, implementation, and process problem-solving. As a Customer Service Agent, they will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving technical issues related to system design.

RESPONSIBILITIES
● Respond promptly and professionally to customer inquiries, concerns, and technical issues related to system design.
● Analyze and troubleshoot complex problems, providing effective solutions to customers.
● Collaborate with cross-functional teams to identify and resolve system design issues.
● Document customer interactions and solutions accurately in the CRM system.
● Continuously stay updated with the latest industry trends and advancements in system design and problem-solving techniques.

QUALIFICATIONS & EXPERIENCE
● Proven experience in customer service, preferably in a technical support role.
● Strong knowledge of system design principles and problem-solving methodologies.
● Proficiency in troubleshooting and resolving technical issues related to system design.
● Excellent communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise manner.
● Exceptional problem-solving skills, with the ability to think critically and provide innovative solutions.
● Strong attention to detail and organizational skills.
● Ability to work independently and collaboratively in a fast-paced environment.
● Flexibility to adapt to changing priorities and handle multiple tasks
simultaneously.
● A customer-centric mindset with a passion for delivering exceptional service.

DETAILS:
Remuneration:R9000 - R12000 per month negotiable cost-to-company
Benefits: Medical and Provident fund contribution
Location:Cape Town, Woodstock
Remote work: Some remote work allowed
Education level: Matric
Job level: Junior/Mid
Type: Permanent
Reference: #CVA - CSS01/23
Company: Ciovita (Pty) Ltd

Applicants to please email your CV and cover letter to vacancy@ciovita.com with the subject #CVA-CSS01/23

We are looking for a highly organised and detail-oriented customer service agent to oversee the repair process and ensure exceptional customer satisfaction. As a customer service agent, you will play a vital role in managing and coordinating the repair process, ensuring timely resolution of customer issues.

DUTIES & RESPONSIBILITIES (include, but are not limited to)
● Serve as the primary point of contact for customers throughout the repair process, providing updates and addressing any concerns or inquiries.
● Coordinate and schedule alteration appointments, ensuring completion of repairs within 7-10 work day lead time.
● Collaborate with quality controllers, machinists and the factory to ensure accurate diagnosis, repair, and quality control of customer products.
● Monitor repair progress, ensuring adherence to service level agreements and customer expectations.
● Maintain accurate records of repair activities, including documentation of customer interactions, repair details, and any additional actions taken.
● Proactively identify opportunities for process improvement and implement solutions to enhance the overall repair experience for customers.

MAIN DELIVERABLES:
● Previous experience in a customer service role, preferably in a repair or technical support environment.
● Strong organisational skills with the ability to manage multiple repair cases simultaneously.
● Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to customers.
● Proficiency in using customer service software and tools to track and manage repair cases.
● Detail-oriented mindset with a focus on accuracy and quality control.
● Ability to remain calm and composed in high-pressure situations, ensuring a positive customer experience.
● Strong problem-solving skills, with the ability to think critically and provide effective solutions.
● Flexibility to adapt to changing priorities and work collaboratively with multiple departments.
● A customer-centric approach with a genuine passion for delivering exceptional service.

DETAILS:
Remuneration: R9000 - R12000 per month negotiable cost-to-company
Benefits:Provident fund and Medical contribution
Location: Cape Town, Woodstock
Remote work: Some remote work allowed
Education level: Matric
Job level:Junior/Mid
Reference: #CVAREPAIRS08/23
Company:Ciovita

Applicants to please email your CV and cover letter to vacancy@ciovita.com with the subject #CVAREPAIRS08/23

We are a growing company with a very fast paced working environment seeking to employ a highly energetic and professional individual to join our team. The suitable candidate should have a high level of organisational, and administrative skills, be well presented and well spoken.

RESPONSIBILITIES
● Attends to visitors by greeting, welcoming, and directing them appropriately.
● Notifies company personnel of visitor arrival timeously
● Maintains front desk, by keeping a clean workspace and waiting area
● Assists customers by answering or referring inquiries.
● Redirects calls by maintaining employee and department directories, and ensuring that the customer is directed accordingly.
● Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
● Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
● Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
● Contributes to team effort by accomplishing related results as needed.
● Assists with administrative tasks
● Other ad hoc duties as assigned.

MAIN DELIVERABLES:
● Attend to guest/visitors
● Front of office Housekeeping
● Manage the switchboard and redirect calls
● Provide administrative support

REQUIREMENTS
● 1 - 2 years reception/front desk experience
● Excellent Telephone Skills
● Excellent Verbal Communication
● High level of Professionalism
● Customer Focused
● Organization skills
● Adminitrative skills
● Handles Pressure well
● Supply Management
● Familiarity with phone systems (switchboard)
● Previous experience with Microsoft Office software preferred

Remuneration:R7500 - R9500 per month basic salary
Benefits: 50% discount on all products, and Medical and Provident fund contribution
Location: Cape Town, Woodstock
Hours: 7:00am - 4:30pm
Type: Permanent
Reference: #CVARECEPT05/23

Applicants to please email your CV and cover letter to vacancy@ciovita.com with the subject #CVARECEPT05/23

If you are a cycling enthusiast with a passion for providing exceptional customer service, then this Store Assistant position at Ciovita's new retail branch in Fourways, Johannesburg is the perfect opportunity for you. Join our team and be part of creating an outstanding retail experience for our valued customers.


DUTIES & RESPONSIBILITIES (include, but are not limited to)
● Customer Service: Greet and assist customers in a friendly and professional manner, providing product information, answering inquiries, and resolving customer complaints. Ensure that customers have a positive shopping experience and leave the store satisfied.
● Product Knowledge: Develop a deep understanding of CIOVITA's cycling apparel and accessories, including their features, benefits, and technical specifications. Stay up-to-date with the latest trends and technologies in the cycling industry to provide accurate and informed recommendations to
customers.
● Sales Support: Assist in achieving sales targets by upselling and cross-selling products, providing product demonstrations, and offering personalized recommendations based on customer needs. Collaborate with the Store Manager and Assistant Store Manager to implement sales strategies and promotions.
● Store Operations: Assist with store operations, including inventory management, visual merchandising, and store cleanliness. Help maintain accurate stock levels, replenish shelves, and keep the store well-organized and visually appealing.
● Cash Handling: Process cash and card transactions accurately, handle cash registers, and maintain proper cash handling procedures in compliance with store policies.
● Team Collaboration: Collaborate with the Store Manager, Assistant Store Manager, and other store team members to create a positive and supportive team environment. Assist in training and mentoring new store team members as needed.
● Health and Safety: Follow all health and safety guidelines, including maintaining a clean and safe store environment, adhering to emergency procedures, and reporting any safety concerns to the appropriate personnel.

MAIN DELIVERABLES
● Selling of products in store
● Restocking of products in store
● Merchandising
● High standard of customer service

REQUIREMENTS
● Passion for cycling and knowledge of the cycling industry
● Previous retail or customer service experience is preferred
● Excellent communication and interpersonal skills
● Strong customer service orientation with a friendly and approachable demeanor.
● Ability to work in a fast-paced environment and multitask effectively
● Basic math skills for cash handling
● Team player with a positive attitude and willingness to learn.
● Availability to work weekends, holidays, and extended hours as required.

Remuneration: R45- R65 per hour
Benefits: 50% discount on all products
Location: Cape Town, Woodstock
Type: Temporary
Reference: #CVA-SALESASSISTJHB05/23

Applicants to please email your CV and cover letter to vacancy@ciovita.com with
the subject #CVA-SALESASSISTJHB05/23

If you are a cycling enthusiast with a passion for providing exceptional customer service, then this Store Assistant position at Ciovita's Woodstock retail branch is the perfect opportunity for you. Join our team and be part of creating an outstanding retail experience for our valued customers.


DUTIES & RESPONSIBILITIES (include, but are not limited to)
● Customer Service: Greet and assist customers in a friendly and professional manner, providing product information, answering inquiries, and resolving customer complaints. Ensure that customers have a positive shopping experience and leave the store satisfied.
● Product Knowledge: Develop a deep understanding of CIOVITA's cycling apparel and accessories, including their features, benefits, and technical specifications. Stay up-to-date with the latest trends and technologies in the cycling industry to provide accurate and informed recommendations to
customers.
● Sales Support: Assist in achieving sales targets by upselling and cross-selling products, providing product demonstrations, and offering personalized recommendations based on customer needs. Collaborate with the Store Manager and Assistant Store Manager to implement sales strategies and promotions.
● Store Operations: Assist with store operations, including inventory management, visual merchandising, and store cleanliness. Help maintain accurate stock levels, replenish shelves, and keep the store well-organized and visually appealing.
● Cash Handling: Process cash and card transactions accurately, handle cash registers, and maintain proper cash handling procedures in compliance with store policies.
● Team Collaboration: Collaborate with the Store Manager, Assistant Store Manager, and other store team members to create a positive and supportive team environment. Assist in training and mentoring new store team members as needed.
● Health and Safety: Follow all health and safety guidelines, including maintaining a clean and safe store environment, adhering to emergency procedures, and reporting any safety concerns to the appropriate personnel.

MAIN DELIVERABLES
● Selling of products in store
● Restocking of products in store
● Merchandising
● High standard of customer service

REQUIREMENTS
● Passion for cycling and knowledge of the cycling industry
● Previous retail or customer service experience is preferred
● Excellent communication and interpersonal skills
● Strong customer service orientation with a friendly and approachable demeanor.
● Ability to work in a fast-paced environment and multitask effectively
● Basic math skills for cash handling
● Team player with a positive attitude and willingness to learn.
● Availability to work weekends, holidays, and extended hours as required.

Remuneration: R45- R65 per hour
Benefits: 50% discount on all products
Location: Cape Town, Woodstock
Type: Temporary
Reference: #CVA-SALESASSIST05/23

Applicants to please email your CV and cover letter to vacancy@ciovita.com with
the subject #CVA-SALESASSIST05/23

We are seeking a highly qualified and motivated individual to join your team as the Assistant Store Manager for the Stellenbosch and Woodstock retail branch. This is a full-time position with an anticipated start date in May. The Assistant Store Manager will play a critical role in supporting the store operations, providing exceptional customer service, and ensuring the smooth functioning of the retail store.

DUTIES & RESPONSIBILITIES (include, but are not limited to)
● Operations Management: Assist in managing day-to-day store operations, including inventory management, visual merchandising, and store cleanliness. Ensure that the store is properly stocked, organized, and visually appealing at all times.
● Customer Service: Provide outstanding customer service by greeting and assisting customers, addressing their inquiries, resolving complaints, and maintaining a high level of product knowledge. Strive to exceed customer expectations and build strong customer relationships.
● Sales and Performance: Collaborate with the Store Manager to achieve sales targets and meet performance goals. Assist in driving sales through effective upselling techniques, product knowledge, and exceptional customer service. Monitor sales performance and provide regular feedback to the Store Manager.
● Staff Supervision: Assist in supervising and training store staff, including providing guidance, coaching, and feedback. Help to maintain a positive and motivated team environment. Act as the Store Manager's backup in their absence and ensure that staff adheres to store policies and procedures.
● Store Administration: Assist in managing store administration tasks, such as cash handling, opening/closing procedures, and reporting. Ensure that all records, reports, and paperwork are accurate and up-to-date.
● Promotions and Events: Assist in coordinating and executing in-store promotions, events, and marketing initiatives to drive customer traffic and sales. Collaborate with the Store Manager and marketing team to implement effective marketing strategies.
● Health and Safety: Ensure compliance with health and safety regulations, including maintaining a clean and safe store environment, conducting safety inspections, and adhering to emergency procedures.

MAIN DELIVERABLES:
● Supervising a team
● Driving sales and performance
● Housekeeping
● Marketing
● High standard of customer service

REQUIREMENTS
● Previous experience in a retail environment, preferably in a supervisory or assistant management role.
● Excellent communication and interpersonal skills.
● Strong customer service skills with the ability to resolve customer complaints and inquiries.
● Proven track record in achieving sales targets and driving sales.
● Ability to lead, motivate, and develop a team.
● Exceptional organizational and multitasking skills.
● Proficient in Microsoft Office Suite.
● Knowledge of cycling apparel and accessories is a plus.
● Must be able to work weekends, holidays, and extended hours as required.

DETAILS:
Remuneration:R7500 - R9500 per month basic salary
Benefits: 50% discount on all products, and Medical and Provident fund contribution
Location: Cape Town, Stellenbosch
Type: Permanent
Reference:#CVAASSISTMAN05/23

Applicants to please email your CV and cover letter to vacancy@ciovita.com with
the subject #CVAASSISTMAN05/23