Ciovita Returns

1. RETURNS

If you are not 100% satisfied with your purchase, return it within 60 days of receipt and in saleable condition for a refund. You can access our returns form by clicking here, where we will send a courier to collect from your door. Returns will only be actioned with a proof of purchase. 

Returns are only accepted online for products purchased directly from our online store or owned retail stores, if you have purchased from a third-party retail partner then please continue the return query directly via the same outlet.

 If you believe your product is faulty, please follow this process outlined in point 3.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.

  • All returns should be in ‘as new’ condition, both unwashed and unworn.
  • When returning items to CIOVITA, please ensure the product is well packaged and protected from damage in transit.
  • Gifted products can only be refunded to the original purchaser.
  • All gift cards are non-refundable.
    Click here to access our return form.

1.1 SALE / ARCHIVE ITEMS

Items bought on sale will be returned at the cost of the client. A return request can be completed through our customer service team via webchat or info@ciovita.com, where return information will be provided. Where possible a size exchange will be assisted with, otherwise products will be refunded to the value of the sale price.

Items bought at a sample sale count as a third-party sale and cannot be refunded, exchanged or repaired. These items are end-of-life products with a high risk for defect or sign of age and as such cannot be returned into CIOVITA or marked at a core range value. 

*Certain sales or promotions may carry specific T&Cs, which will take precedence over the standard T&Cs.

1.2 BUNDLE ITEMS 

If items are bought on a bundle discount and one of the products are to be returned, the remaining items will forfeit their bundle price and the returned item will be refunded at less the value of the full price charge for the remaining items. 


2. EXCHANGES

We rather REFUND your original purchase or part purchase. This then allows you to purchase a replacement item immediately and not have to wait for us to first receive the return. The refund is then passed directly back to your same payment method (credit card, bank, etc) once we receive the return. 

3. FAULTY GOODS

At CIOVITA we are committed to product excellence and take great pride in producing the type of kit we want to ride in. Occasionally, manufacturing faults do occur. If you believe you have received a product in the last 18 months with a manufacturing defect, please contact our customer service team on our live chat, with the below information: 

  • Description of the flaw
  • Order Number
  • Number of garment IP tag (the long white tag behind the wash-care labels)

Your product will be brought in for a quality check, and should the cause be determined as a manufacturing fault it will be repaired where possible, free of charge, or you will be issued a replacement.

Items that are damaged as a result of excessive or long-term usage are not considered faulty, however can be sent in to our REPAIRS SPECIALIST. For more on this, see point 3.1. 

Should you fall and irreparably damage your garment  within 6 months of purchase, you are entitled to our CRASH COVER POLICY (See 3.2). 

3.1 REPAIRS PROGRAMME

To reduce waste in the cycling industry, we are committed to ensuring your kit lasts as long as possible. As part of this, we offer a full in-house repair service for most core range kit touch-ups and common cycling damage. 

Simply drop your item off at one of our local concept stores, or reach out to our customer service specialists at info@ciovita.com / via webchat with photos of your damage. Once it has been determined that this is repairable, you will receive further instructions. Please note that only CIOVITA products will be repaired through this service. If no proof of purchase from CIOVITA or a registered re-seller is provided then a standard repair cost of R250 may be applied. 

Should additional requests be made, the repairs machinist will advise if there are further charges before proceeding. All repairs are returned to the CIOVITA Head Office at own expense, unless the cause is confirmed as a manufacturing defect. 

However, even the best cycling kit has a set lifespan and will have its limitations in passable wear and tear. Please note our skilled technicians reserve the right to advise when a garment is structurally compromised due to age and use, and can no longer be touched up. In these cases, our technicians will do their best to advise on a product recommendation that best suits your needs. 

Should you be looking for a repair on custom kit, please reach out to our customer service team who will be able to assist. By the nature of custom kit and sublimation products, we cannot guarantee perfect colour matching for repaired patches. Should a full crash replacement need to be arranged, this will require a request form to be logged with our custom sales team. Our Customer Service team will assist you with which line of communication to follow, and will outline the process. 



3.2 CRASH COVER POLICY 

CIOVITA Crash Cover aims to keep cyclists on the road, wearing the kit they love. 

This policy ensures that should you fall and damage your kit beyond repair, within six months of purchase, we will issue you a 50% off code for a like-for-like replacement. 

In order to claim on this, please return your crashed garments to one of our concept stores or log a query with info@ciovita.com/ via our webchat. Once it is determined that no repair is viable, you will be issued a discount code. 

Please note that we reserve the right to keep the crashed products in exchange for the discount code issued, to ensure the garments are disposed of correctly.