Returns Policy

If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange. You can access our returns form by clicking here.

Returns are only accepted online for products purchased directly from our online store, if you have purchased from a third-party retail partner then they need to arrange your return or exchange. If you believe your product is faulty, please follow this process below.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.

All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to Ciovita, please ensure the product is well packaged and protected from damage in transit.

Gifted products can only be refunded to the original purchaser.

All gift cards are non-refundable.

Click here to access our return form.

Exchanges

Exchanges are easy and to speed up the process, we rather REFUND your original purchase or part purchase if you are returning part of an order. This then allows you to purchase a replacement item immediately and not have to wait for us to first receive the return. The refund is then passed directly back to your same payment method (credit card, bank, etc) once we receive the return.

Faulty Goods

• NEW UNWORN FAULTY GOODS - Process a return via our web form https://ciovita.co.za/pages/returns
• WORN FAULTY GOODS - Process a return via our web form, unless you have bought from another retail partner, then email us info@ciovita.com with the details.

Exclusions

PROMOTIONAL PRODUCTS. WE WILL GLADLY EXCHANGE, BUT YOU WILL BE RESPONSIBLE FOR THE SHIPMENT OF THE PRODUCT.