If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund. You can access our returns form by clicking here., where we will send a courier to collect from your door.
Returns are only accepted online for products purchased directly from our online store, if you have purchased from a third-party retail partner then they need to arrange your return or exchange. If you believe your product is faulty, please follow this process below to book warranty claim..
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to Ciovita, please ensure the product is well packaged and protected from damage in transit.
Gifted products can only be refunded to the original purchaser.
All gift cards are non-refundable.
Click here to access our return form.
Exchanges are easy and to speed up the process, we rather REFUND your original purchase or part purchase. This then allows you to purchase a replacement item immediately and not have to wait for us to first receive the return. The refund is then passed directly back to your same payment method (credit card, bank, etc) once we receive the return.
Exclusions
PROMOTIONAL PRODUCTS. WE WILL GLADLY EXCHANGE, BUT YOU WILL BE RESPONSIBLE FOR THE SHIPMENT OF THE PRODUCT.
