Returns are easy, and we will do our best to make sure we process yours as quickly as possible. Read our returns policy and scroll down to enter your return.

 

How do I return?

  • Enter your order number and email address in the fields below & click "Lookup"
  • Follow the instructions and select the items you want to return. 
  • You will get a confirmation email with the shipping guidelines once the return request is approved. 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.
  • They must be in original condition and returned in original packaging
  • For clothing, unwashed and unworn. 
  • For more information click here
FREE GIFTS OR PROMOTIONAL ITEMS ARE NOT RETURNABLE!


Are there any charges for returns?

  • There are no charges for return.
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping if a return is made on a promotional product (such as Sales).

How soon will I get my refund?

  • Once your return is received and inspected, we will send you a notification 
  • Your refund will be processed back to the same payment method used on the original purchase. This should reflect back in your account within 5-7 working days.

 

Please use the same email address that you used to complete your online order. If you can't remember your order details, please email us at info@ciovita.com.