Frequently Asked Questions

Shipping and Currency

Q. Do your prices include tax?
A. All Checkout Prices include VAT. Goods are sent from our warehouse in Cape Town and so there are no additional charges.

Q. When will I be charged for my order?
A. You’ll be charged when the order is placed.

    Out of Stock

    Q. When are products coming back into stock?
    A.  Our products are restocked as quickly as our production schedule allows. If you would like to find out when a specific product will be back in stock please contact us directly with the product name. Alternatively, you can click on the selected items size, a small block will appear for you to enter your email address and we will notify you once it is back in stock.

    Q. I’d like to order a product, but it does not allow me to put it in the basket.
    A. If it is not possible to select an item this means that it is not available. Some items are available for preorder when not in stock. Please contact us directly for lead times on out of stock items.

      Delivery

      Q. How long does the delivery take?
      A. Generally, orders will take between 2-4 days to reach you. Delivery is dependent on location. 

      Q. How are Products shipped and how much will shipping cost to my address?
      A. We ship all items via a courier direct to your door. Shipping is FREE over a certain amount. For shipping details please click here.

        Returns

        Q. What’s your returns policy?
        A. You can return any product you receive from Ciovita within 30 days of receipt, as long as the item is unused and in the same condition you purchased it. For more information, please visit the returns section of the website. If you would like to access our returns form click here.

        Q. I do not like the product I ordered, what can I do?
        A. If the product is new and unused you can return it to us for a refund within 30 days of receipt. Please visit our returns section for more information on how to return a product or click here for the return form.

        Q. I want to return a product, but I don’t have the original packaging?
        A. You can always send the products back to Ciovita in other packaging, please just ensure the product is securely packed and protected against damage.

          Products and Sizing

          Q. I am not sure which size to order?
          A. We have a very useful size chart available here. On most product pages, there is access to a sizing chart. You are most welcome to return your item within 30 days and exchange it for another size. If you are still not certain about which size is right, please contact us directly, to arrange a fitting or for advice on your size.


            Sizing Chart