Frequently Asked Questions

Shipping and Currency

Q. Do your prices include tax?
A. All Checkout Prices include VAT. Goods are sent from our warehouse in Cape Town and so there are no additional charges.

Q. When will I be charged for my order?
A. You’ll be charged when the order is placed.

    Out of Stock

    Q. When are products coming back into stock?
    A.  Our products are restocked as quickly as our production schedule allows. If you would like to find out when a specific product will be back in stock please contact us directly with the product name. Alternatively, you can click on the selected items size, a small block will appear for you to enter your email address and we will notify you once it is back in stock.

    Q. I’d like to order a product, but it does not allow me to put it in the basket.
    A. If it is not possible to select an item this means that it is not available. Some items are available for preorder when not in stock. Please contact us directly for lead times on out of stock items.

      Delivery

      Q. How long does the delivery take?
      A. Generally, orders will take between 2-4 days to reach you. Delivery is dependent on location. 

      Q. How are Products shipped and how much will shipping cost to my address?
      A. We ship all items via a courier direct to your door. Shipping is FREE over a certain amount. For shipping details please click here.

        Returns

        Q. What’s your returns policy?
        A. You can return any product you receive from Ciovita within 30 days of receipt, as long as the item is unused and in the same condition you purchased it. For more information, please visit the returns section of the website. If you would like to access our returns form click here.

        Q. I do not like the product I ordered, what can I do?
        A. If the product is new and unused you can return it to us for a refund within 30 days of receipt. Please visit our returns section for more information on how to return a product or click here for the return form.

        Q. I want to return a product, but I don’t have the original packaging?
        A. You can always send the products back to Ciovita in other packaging, please just ensure the product is securely packed and protected against damage.

          Products and Sizing

          Q. I am not sure which size to order?
          A. We have a very useful size chart available here. On most product pages, there is access to a sizing chart. You are most welcome to return your item within 30 days and exchange it for another size. If you are still not certain about which size is right, please contact us directly, to arrange a fitting or for advice on your size.


            Sizing Chart

             

            We want to ensure that every piece of kit from Ciovita feels like it was custom engineered for you. Consult the Size Guide below to help give your gear tailor-made fit.

             

            Jerseys

            Our Ciovita Men’s and Ladies jerseys come in three fit styles. Our Club Fit Jerseys, which feature a relaxed, easy fit for maximum comfort on everyday rides. Our Sports Fit Jerseys, which are commonly referred to as regular fits, and are tighter with elasticated back panels. And our Race Fit, which fits tightly to the body for extreme aerodynamics.


            Please see the guide below for the recommended size with regard to chest measurements.

             

            Race Fit

             

             

            XS

            S

            M

            L

            XL

            2XL

            3XL

            Men's

            74cm - 80cm

            80cm - 87cm

            88cm - 94cm

            95cm - 101cm

            102cm - 108cm

            109cm - 115cm

            116cm - 122cm

            Ladies

            70cm - 76cm

            77cm - 83cm

            84cm - 90cm

            91cm - 97cm

            98cm - 104cm

            105cm - 111cm

             

            Sport Fit

             

            XS

            S

            M

            L

            XL

            2XL

            3XL

            Men's

            79cm - 85cm

            86cm - 92cm

            93cm -99cm

            100cm - 106cm

            107cm - 113cm

            114cm - 120cm

            121cm - 127cm

            Ladies

            73cm - 79cm

            80cm - 86cm

            87cm - 93cm

            94cm - 100cm

            101cm - 107cm

            108cm - 114cm

            Club Fit

             

             

            XS

            S

            M

            L

            XL

            2XL

            3XL

            Men's

            79cm - 85cm

            86cm - 92cm

            93cm -99cm

            100cm - 106cm

            107cm - 113cm

            114cm - 120cm

            121cm - 127cm

            Ladies

            73cm - 79cm

            80cm - 86cm

            87cm - 93cm

            94cm - 100cm

            101cm - 108cm

            109cm - 116cm


            Bibs and Shorts

            Ciovita’s Shorts and Bib Shorts are designed to maximise comfort on the saddle. To ensure that yours fits correctly please refer to the hip measurements below. For the perfect fit take the measurement around the widest part of the buttocks.

             

             

             

            XS

            S

            M

            L

            XL

            2XL

            3XL

            Men's

            83cm - 89cm

            90cm - 96cm

            97cm - 103cm

            104cm - 110cm

            111cm - 117cm

            118cm - 124cm

            125cm - 131cm

            Ladies

            80cm - 86cm

            87cm - 93cm

            94cm - 100cm

            101cm - 107cm

            108cm - 114cm

            115cm - 121cm